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Order Processing & Shipping Policy
The preferred method of shipment is UPS Ground or UPS Basic. If you are having your order delivered to a Residential Address your package will be delivered via UPS Basic - UPS will deliver the package to your closest United States Post Office sorting facility and then your local post office will complete delivery. UPS Ground is only used when delivered to a verified business address.
Most Products with your Imprint require 7-10 business days for Production.
Adding a custom logo will add 3-5 business days to production time.
Stock Items that do not require your company imprint will usually ship within 5-7 business days.
We will send out 3 complimentary proofs regarding your order, if additional changes are to be made there is a $20.00 fee for each additional proof.
Exact reorders without imprint changes will not receive a proof. If you would like a proof on an exact reorder a $25 set-up and artwork fee will be added to your order.
In order to ensure timely production and minimize resources we will try to contact you by email, and automated phone messages regarding your proof. If we do not receive a response within 10 business days your order will ship without approval. To ensure you receive important emails, please add orders@5forms.com to your email address book or white list. Please see our return policy regarding automatic approvals.
We can ship products anywhere in the United States using UPS or the United States Postal Service.
For all Deluxe products, Standard Shipping for orders under $75 is $5 and orders $75.01 and over shipping is free to the Contiguous United States. For Navitor products, shipping charges will show in the cart prior to check-out. The standard shipping carriers are UPS Ground, Priority Mail, First Class Mail, and Parcel Post. Shipping will be determined, at our discression, by the shipping address, weight, quantity, and size of the products ordered.
Shipping to HI, AK, PR, or other locations outside of the contiguous United States are subject to shipping fees, which will be displayed when you enter checkout and before you have paid.
Next Day Air and Second Day Air are available at an additional charge.
If you choose Next Day Air or 2nd Day Air Shipping, and you have ordered more than one item, please clarify which ITEM is to be shipped with the expedited method in the Checkout Notes Section.
If you need multiple items shipped via NDA or SDA you MUST select Multiple Item in the shipping options or call customer service to complete your order as there will be additional charges per item. We ONLY Ship the minimum quantity via the expedited method, the remainder will be sent UPS Ground. For example if you order 1000 Forms and choose Next Day Air we will send 250 (the minimum) expedited and the remaining 750 UPS Ground.
Most products can be shipped to Canada. The only exception is financial products such as checks, and deposit tickets. Shipping from 5Forms.com to any Canadan Address will result in a shipping charge as shown during checkout. Canada orders shipped from the US are subject to Tax and Customs Fees, and are the responsibility of the customer.
Puerto Rico, Saipan, Hawaii, Alaska, and the US Virgin Islands will be shipped priority mail. Shipping charges to these locations are applied during checkout and free standard shipping does not apply.
PLEASE NOTE: Rush Production Fees do not include Expedited Shipping.
Production Rush Fees are to expedite your order at the press only.
If you choose to have a product rushed and then choose UPS Ground, your order will ship UPS Ground. If you need an item tomorrow you must choose 24 Hour Rush (Before 11:30am EST) as well as Next Day Air Shipping in order to have your product the following day.
If you choose to have a proof on your product, Rush Production does not apply until you have approved the proof. If you order on Monday, receive your proof on Tuesday and approve the proof on Wednesday, Rush Production time starts Wednesday.
We will do everything within our power to have your proof out as SOON AS POSSIBLE, however, there is No Rush available on creating a Proof. We try to have proofs out to you within 48 business hours.
If you have any questions regarding shipping, please contact customer service.
By Phone:
855-5FORMS5
855-536-7675
423-244-0148
Or using the Contact Us Page
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Or Text
5FORMS to 22828
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