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5FORMS LLC Order Processing and Shipping Policy
At 5Forms.com, we are committed to providing a seamless ordering experience, from payment to production to delivery. Please review the following policies regarding payment, order processing, proofs, and shipping.
Payment Processing
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All payments are securely processed through PayPal payment processors.
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For your safety, we do not store any payment information.
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Any disputes regarding payment or refunds must be handled directly with your credit or debit card company.
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We accept the following methods of payment: Visa, Mastercard, Discover, American Express, PayPal, and Venmo.
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All prices are listed in US Dollars, unless otherwise indicated.
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All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
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Orders are not binding until payment has been accepted and verified.
Order Processing & Production Times
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Custom Imprinted Products: 7–10 business days for production.
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Products with a Custom Logo: Additional 3–5 business days added to production time.
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Stock (Non-Imprinted) Items: Typically ship within 5–7 business days.
Proofs & Artwork
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Complimentary Proofs: Up to 3 proofs are provided at no charge.
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Additional Proofs: $20.00 per additional proof after the third.
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Exact Reorders (no imprint changes): Will not receive a proof. If a proof is requested, a $25.00 setup and artwork fee will apply.
Proof Approval Policy
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We will attempt to contact you via email and automated phone messages regarding your proof.
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If we do not receive a response within 10 business days, your order will ship without approval.
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To avoid missed communications, please add orders@5forms.com to your safe sender list or email whitelist.
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Please review our Return Policy regarding automatic approvals.
Shipping Methods
We ship products anywhere in the United States using UPS and the United States Postal Service (USPS).
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Preferred Methods: UPS Ground and UPS SurePost Ground Basic.
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Residential Deliveries: Shipped via UPS SurePost Ground Basic (UPS hands off to USPS for final delivery).
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Verified Business Addresses: Eligible for UPS Ground delivery.
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Expedited Options: UPS Next Day Air (NDA) and UPS 2nd Day Air (SDA) are available at an additional charge.
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If ordering multiple items, please specify in the Checkout Notes which item(s) should ship expedited.
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If multiple items require expedited shipping, you must select Multiple Item Shipping or call customer service to finalize.
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Important: Only the minimum production quantity will ship expedited. The remainder of the order will ship via UPS Ground.
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Example: 1,000 forms ordered with NDA → 250 (minimum) shipped NDA, 750 shipped UPS Ground.
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Shipping and handling charges apply to all orders, unless otherwise specified.
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We do not ship on major US holidays.
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All delivery dates are estimates and are not guaranteed.
Shipping Costs
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Deluxe Products:
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Orders under $75: $5 Standard Shipping.
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Orders $75.01 and over: Free Standard Shipping (Contiguous U.S. only).
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Navitor Products: Shipping calculated at checkout (carriers may include UPS Ground, USPS Priority Mail, First Class Mail, or Parcel Post).
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Outside the Contiguous U.S.: Orders shipped to Hawaii, Alaska, Puerto Rico, Saipan, or the U.S. Virgin Islands will ship via USPS Priority Mail. Standard free shipping does not apply.
Canadian Orders
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Most products can be shipped to Canada, except for financial products (checks, deposit tickets).
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Canadian orders are subject to shipping fees displayed at checkout.
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Taxes and customs fees are the responsibility of the customer.
Rush Production vs. Expedited Shipping
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Rush Production applies to production speed only, not shipping speed.
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If you require delivery by a specific date, you must select both Rush Production (if available) and the appropriate Expedited Shipping Method.
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Rush production time begins after proof approval.
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Example: Order Monday → Proof sent Tuesday → Approved Wednesday → Rush production begins Wednesday.
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Proof creation cannot be rushed. Proofs are typically provided within 48 business hours.
Customer Service
If you have questions about your order or shipping, please contact us:
By Phone:
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855-5FORMS5 (855-536-7675)
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423-244-0148
Online:
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Or Text
5FORMS to 22828
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