We want you to be happy with your purchase. If within 90 days of receiving your order, you are dissatisfied, please call customer service at (855) 5FORMS5 or (855) 536-7675. We will at Our Discretion replace or refund the item(s).

Replacements:
We will provide a full replacement at no charge for products found to contain errors made by us on standard pre-designed products that were not printed using customer-supplied electronic art files.

We will provide a replacement at 50% of the original purchase price for products with errors due to customer entry, customer failure to review original order confirmation and notify us prior to production, and/or errors on customer-supplied electronic files. Final responsibility for the quality of all customer-supplied electronic files rests with the customer.

If customer refuses a replacement:
We will provide full refund or credit for products found to contain errors made by us on standard pre-designed products that were not printed using customer-supplied electronic art files. We may require return of the original product. Customer is responsible for return shipping charges. At our discretion, 5Forms may not issue a refund until a return is received.

We will at our discretion, provide a refund or credit of 50% of the original purchase price for products with errors due to customer entry, customer failure to review original order confirmation and notify us prior to production, and/or errors on customer-supplied electronic files. Final responsibility for the quality of all customer-supplied electronic files rests with the customer. We may require return of the original product. Customer is responsible for return shipping charges. At our discretion, 5Forms may not issue a replacement until a return is received.

Returned orders may be subject to a 20% restocking fee.

We accept the following methods of payment: Visa, Mastercard, Discover, American Express.

All prices are listed in US Dollars, unless otherwise indicated.

All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.

Orders are not binding until payment has been accepted and verified.

Shipping and handling charges apply to all orders, unless otherwise specified.

We do not ship on major US holidays.

All delivery dates are estimates and are not guaranteed.

PROOFS:
To ensure you receive important emails, please add orders@5forms.com to your email address book or white list. In order to ensure timely production and minimize resources we will try to contact you by email, and automated phone messages regarding proofs. If we do not receive a response within 10 business days your order will ship without approval. If there is an error on your order and you DID NOT RESPOND TO THE PROOF EMAIL, you will be charged 50% of the sales price per incorrect item to replace. It is your responsibility to enter a valid email address that you check often, and to verify all proof information is correct prior to approval.

If you request a proof and approve the proof with an error, we may at our discretion charge you for your replacement according to the guidelines above. 

RETURNS/REPLACEMENTS/REFUNDS:

For Replacements: You are responsible for return shipping. At our discretion, 5Forms may not issue a replacement until a return is received.  

For Refunds: Upon Request You will be issued pre-paid return labels which will be deducted from your total refund. Pre-Paid shipping labels are parcel post so that you will receive the lowest USPS rate.  If you request a refund and prefer to ship the items yourself, refund will be issued when product is received.  You have the option to ship the item using your own method.
If you send any product or correspondence, please make sure it is trackable, and insured.

CREDIT/DEBIT CARD TERMS:

If you pay for an item with a credit/debit card and:

• The Purchase is Not Fraudulent
• You Request a Replacement and receive it
  

And you then file a chargeback with the card issuer, we reserve the right to charge a fee no greater than $100.00 for the research, paperwork and processing associated with the rebuttal to the chargeback. You are responsible for this fee and if the order and fee are not paid within 90 days of notification by mail, your account will be sent to collections and or credit reporting bureaus.

We reserve the right to Re-Bill your original card used for the fee. Your acceptance of this is indicated by your agreeing to our terms and conditions during checkout.