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5FORMS LLC Order Processing and Shipping Policy

At 5Forms.com, we are committed to providing a seamless ordering experience, from payment to production to delivery. Please review the following policies regarding payment, order processing, proofs, and shipping.


Payment Processing

  • All payments are securely processed through Shopify payment processors
  • For your safety, we do not store any payment information.
  • Any disputes regarding payment or refunds must be handled directly with your credit or debit card company.
  • We accept the following methods of payment: Visa, Mastercard, Discover, American Express, PayPal, Google Pay, Shop Pay, and Venmo.
  • All prices are listed in US Dollars, unless otherwise indicated.
  • All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
  • Orders are not binding until payment has been accepted and verified.

Order Processing & Production Times

  • Custom Imprinted Products: 7–10 business days for production
  • Products with a Custom Logo: Additional 3–5 business days added to production time.
  • Stock (Non-Imprinted) Items: Typically ship within 5–7 business days.

Proofs & Artwork

  • Complimentary Proofs: Up to 3 proofs are provided at no charge.
  • Additional Proofs: $20.00 per additional proof after the third.
  • Exact Reorders s (no imprint changes): Will not receive a proof. If a proof is requested, a $25.00 setup and artwork fee will apply

Proof Approval Policy

  • We will attempt to contact you via email and automated phone messages regarding your proof.
  • If we do not receive a response within 10 business days, your order will ship without approval.
  • To avoid missed communications, please add orders@5forms.com to your safe sender list or email whitelist.
  • Please review our Return Policy regarding automatic approvals.

Shipping Methods

We ship products anywhere in the United States using UPS and the United States Postal Service (USPS).

  • Preferred Methods: UPS Ground and UPS Mail Innovations.
    • Residential Deliveries: Shipped via UPS Mail Innovations (UPS hands off to USPS for final delivery).
    • Verified Business Addresses: Eligible for UPS Ground delivery
  • Expedited Options: UPS Next Day Air (NDA) and UPS 2nd Day Air (SDA) are available at an additional charge .
    • Example: 1,000 forms ordered with NDA → 250 (minimum) shipped NDA, 750 shipped UPS Ground.
    • If ordering multiple items, please specify in the Checkout Notes which item(s) should ship expedited.
    • If multiple items require expedited shipping, you must select Multiple Item Shipping or call customer service to finalize.
    • Important: Only the minimum production quantity will ship expedited. The remainder of the order will ship via UPS Ground.
  • Shipping and handling charges apply to all orders, unless otherwise specified.
  • We do not ship on major US holidays.
  • All delivery dates are estimates and are not guaranteed.

Shipping Costs

  • Deluxe Products: 
    • Orders under $75: $5 Standard Shipping.
    • Orders $75.01 and over: Free Standard Shipping (Contiguous U.S. only).
  • Navitor Products: Shipping calculated at checkout (carriers may include UPS Ground, USPS Priority Mail, First Class Mail, or Parcel Post).
  • Outside the Contiguous U.S.: Orders shipped to Hawaii, Alaska, Puerto Rico, Saipan, or the U.S. Virgin Islands will ship via USPS Priority Mail. Standard free shipping does not apply

Canadian Orders

  • Most products can be shipped to Canada, except for financial products (checks, deposit tickets). Ground, USPS Priority Mail, First Class Mail, or Parcel Post).
  • Canadian orders are subject to shipping fees displayed at checkout.
  • Taxes and customs fees are the responsibility of the customer.

Rush Production vs. Expedited Shipping

  • Rush Production applies to production speed only, not shipping speed.
  • If you require delivery by a specific date, you must select both Rush Production (if available) and the appropriate Expedited Shipping Method.
  • Rush production time begins after proof approval
    • Example: Order Monday → Proof sent Tuesday → Approved Wednesday → Rush production begins Wednesday.
  • Proof creation cannot be rushed. Proofs are typically provided within 48 business hours.

Customer Service

If you have questions about your order or shipping, please contact us:

By Phone:

  • 855-5FORMS5 (855-536-7675)
  • 423-244-0148

Online: