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Frequently Asked Questions

When will my order ship?
Orders typically take 3-7 business days to process. If your order includes a custom logo it may take 10 business days. Your order is routed the plant that is closest to your location to minimize shipping time.
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Is there an addition charge for my custom logo?
No, the price you pay for the form includes all imprinting including numbering and logos. Please note that the imprint will appear in only the color listed on the form. For example, if you send a black logo but the form has a red imprint, the logo will be printed in red.
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How do I get my custom logo to you?
Check your confirmation email for the link to upload your logo. If you do not have your confirmation email log in to your account, click the link to View Order History, and look for the link at the top of the page.
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What if there is an error when I receive my order?
We have a 100% Unconditional Satisfaction Guarantee, if there is a mistake on your form contact customer service. We will re-print and re-ship your order at no charge, even if the mistake was your fault. That's a NO RISK Guarantee!
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Can my order be rushed?
In most cases your order can be rushed, however not all products have the ability to be rushed. If rush production is an option it will appear as a choice on the product page.

We have two levels of Rush, there is a 24 hour rush and your order must be received before 11:30am Eastern Time, your order will be produced and shipped out the same day. Our production Facilities do not operate on Saturday or Sunday. If you request 24 hour rush on Friday after noon eastern time your order will be processed and shipped the following Monday provided it is not a holiday.

We also offer a 72 hour rush which guarantees your order will be processed and shipped within 72 hours.

The rush fees do NOT include expedited shipping. If you choose next day air or second day air shipping we will ship the minimum quantity usually 100 or 250 via the expedited method chosen.

Only certain products can be rushed, see the individual product to check whether rush production is available on that product.
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How much is shipping?
UPS Ground Shipping is free on all items and there is no minimum order total required.

We can also ship your items via priority mail, UPS Next Day Air, or UPS Second Day Air for an additional charge.

All Business Checks must be sent to a physical address.
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Can I place my order by phone or fax?
Yes, you can call our customer service representatives to place an order. You can also call our toll free number (888) 287-3970 and choose option 1 to speak to a customer service representative or choose option 5 to have an order form faxed to you via our automated system. Fill out the fax order form and send it back to (888) 293-9620.
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What are your operating hours?
Our Customer Service Team is available Monday through Saturday 8am-11pm EST toll free (888) 287-3970. You can order online 24/7/365. All orders are reviewed by a representative before production.
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Is there a surcharge for shipping to Alaska or Hawaii?
There is not a surcharge for UPS Shipping to Alaska and Hawaii. If you choose USPS Priorty Mail you may encounter a surcharge based on the weight and size of the package.
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